TERMS & CONDITIONS

Effective Date: 1/1/2026

​

Welcome to the Kernersville Collision website. By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully.

​

Website Use

​

The content provided on this website is for general informational purposes only. By using this website, you agree to use it lawfully and in a manner that does not interfere with the operation or security of the site.

​

Service Information

​

Kernersville Collision strives to provide accurate and up-to-date information regarding services, warranties, repair processes, and contact information. However, all information on this website is subject to change without notice and does not constitute a binding agreement or guarantee of service availability.

Repair estimates, timelines, insurance approvals, and repair outcomes may vary depending on vehicle condition, parts availability, insurance processes, and additional damage discovered during repairs.

​

Estimates & Repairs

​

Submitting a request for an estimate through this website does not guarantee pricing, scheduling, or repair approval. Final repair estimates are determined after an in-person inspection and may change based on the extent of vehicle damage or additional findings during the repair process.

All repairs are subject to technician evaluation, parts availability, insurance approvals, and customer authorization.

 

Warranty Information

​

At Kernersville Collision, we stand behind the quality of our repairs and are committed to providing dependable workmanship and professional service. Our warranty coverage is designed to give customers confidence in the repairs completed at our facility.

​

Lifetime Workmanship Warranty

Kernersville Collision provides a lifetime workmanship warranty for as long as the customer owns the vehicle, subject to the terms, conditions, and exclusions outlined below.

​

Workmanship coverage includes repair-related imperfections such as:

• Paint etching or sanding imperfections

• Sand marks not fully corrected during refinishing

• Misaligned body panels

• Loose or improperly secured trim components

• Mechanical failures directly related to replacement parts or adjacent repaired components installed during the repair process

 

Paint Warranty

​

Paint and refinishing work completed by Kernersville Collision is covered by a 5-year warranty against:

• Cracking

• Peeling

• Excessive fading

 

Our refinishing process uses professional materials and manufacturer-recommended repair procedures to help ensure long-lasting quality and appearance.

 

Parts Warranty

 

Replacement parts installed during repairs are covered under the warranty provided by the individual manufacturer or vendor.

 

Warranty terms for parts may vary depending on the supplier. For example:

• Some OEM manufacturers may provide a 1-year parts warranty

• Certain aftermarket vendors may provide longer coverage periods

​

Specific parts warranty information may be provided at the time of repair completion or vehicle pickup.

​

Warranty Exclusions

Warranty coverage does not apply to:

• Normal wear and tear

• Improper maintenance

• Future accidents or additional damage

• Rust, corrosion, or environmental damage

• Neglect or abuse

• Change of vehicle ownership

• Repairs or modifications performed by another repair facility after service completion

• Alteration of repaired or replaced panels, components, or refinished areas by another shop or third party

​

Any subsequent repairs, repainting, adjustments, or modifications performed outside of Kernersville Collision may void applicable warranty coverage.

​

Additional Warranty Information

​

Additional warranty details, repair documentation, and manufacturer-specific coverage information may be provided at the time of vehicle pickup.

If you have questions regarding your repair warranty or workmanship coverage, please contact our team directly.

 

Kernersville Collision
1125 NC-66 South
Kernersville, NC 27284
336-564-0271

 

Insurance Claims

​

Kernersville Collision works with many major insurance companies and may assist customers with documentation and communication during the claims process. However, insurance claim decisions, coverage determinations, deductibles, and payment approvals remain the responsibility of the insurance provider and policyholder.

​

Third-Party Links

​

This website may contain links to third-party websites, including insurance companies, partners, or review platforms. Kernersville Collision is not responsible for the content, security, or privacy practices of third-party websites.

​

Intellectual Property

​

All content on this website, including text, graphics, logos, images, and design elements, is the property of Kernersville Collision unless otherwise noted and may not be copied, reproduced, or distributed without written permission.

​

Limitation of Liability

​

Kernersville Collision is not liable for any damages resulting from the use of this website, including temporary interruptions, technical issues, inaccuracies, or reliance on website content.

​

Changes to Terms

​

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.

​

Contact Information

​

If you have questions regarding these Terms & Conditions, please contact:

Kernersville Collision
1125 NC-66 South
Kernersville, NC 27284
336-564-0271